Refund policy

Physical products

At Create State, our physical products are made to order especially for you. Because of this, we don't offer refunds or exchanges for change of mind.

Order changes and cancellations

Orders move into production shortly after being placed, so changes and cancellations can't be guaranteed. If you've made a mistake, please contact us as soon as possible and we'll do our best to help.

Damaged, faulty or incorrect items

If your order arrives damaged, faulty, or isn't what you ordered, please contact us within 14 days of receiving your delivery.

Please include:

Your order number
A brief description of the issue
Clear photos of the item and packaging

We'll review the issue and, where appropriate, arrange a repair, replacement, refund, or return.

Digital downloads

Due to the nature of digital products, we don't offer refunds, returns or exchanges once files have been downloaded.

If you experience any issues accessing your files, or receive the wrong file, please get in touch and we'll do our best to make things right.

Australian Consumer Law

Nothing in this policy excludes, restricts or modifies any rights you may have under Australian Consumer Law.

Our goods come with guarantees that cannot be excluded under Australian Consumer Law. If a product has a major fault, is not as described, or is not of acceptable quality, you may be entitled to a repair, replacement or refund.